Service Management Suite

Managed Services

Service Management Suite



Our Global Network Operations Center (GNOC) is responsible for monitoring the Company’s global network and providing customer support. The team that manages the NOC is actively involved in incident management where corrective or adaptive action is taken to restore a service


The GNOC communicates with customers during service interruptions, identifies and locates failures, and resolves the incident by coordinating with any internal or network partner members.

CMC Networks engages with its partners to ensure faults are resolved in a timely fashion. Post incident reports are created and sent to customers. The GNOC is responsible for creating work orders, managing resolution, and coordinating the communications between customers and network partners and suppliers. The team proactively monitors the network on a 24x7x365 basis.


Primary service features

  • Service Level Management

    Service Review Meetings, SIP, Reporting, RCA, Customer Inquiries
  • Availability Management

    Maintenance Notification
  • Change Management

    Managing Customer Changes and Coordinate escalated Project related initiatives. Ensure all projects are fully implemented with all teams & features tested
  • Configuration Management

    Data Integrity, Documentation, Project turnups and Reporting Inception. SPOC sends topologies and inventory to relevant Customer teams
  • Continuity Management

    DR, Backup Procedures
  • Lifecyle Continuous Service Improvement

    Proactive Problem Management and Service Improvement
  • Comprehensive Run Phase and Lifecycle Management


Your single partner in Africa


  • SD-WAN Ready Network Refresh – start the move to virtual without the risk of lock in and stranded costs
  • Managed SDWAN capability
  • Choice of Underlay or Overlay Services
  • New Service Price Book
  • Onboarding further ecosystem partners
  • Proactive governance & innovation board
  • E-Quoting API


Service Management

  • 7/24/365 Integrated Support
  • Inventory accuracy
  • Accountability – dedicated SM Team
  • KPI metrics, measurement
  • Enhanced Reporting
  • Access to CMC CRAN Portal – single pane of glass


In-Country Billing

  • Enhanced in country governance & understanding
  • Multiple Site supported
  • In Country Provider (ICP) selection by CMC
  • DIA & Hybrid networks
  • CMC facilitates LOA (letter of Agency) with ICP
  • Local Currency supported by ICP
  • Real cost visibility – no hidden charges
  • Annual reduction on last mile access
  • *REV Fee (Center of Excellence) Component centrally billed




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