CMC PRODUCTS | Remote Hands Sleek

CMC’s Remote Hands Service provides professional support to customers requiring emergency, planned and routine maintenance. Our partner technicians are on call all day, every day. With CMC’s Remote Hands, customers can respond more quickly to emergencies, reduce travel time to and from sites, improve up-time, reduce the cost of infrastructure management and maintenance. With hourly service plans, volume discounts, customers are able to reduce their cost of infrastructure management.

Managed Logistics support
With years of experience and an integral support structure, CMC is able to provide logistics support for all your equipment needs by assisting in procuring network equipment, warehousing them and remote implementation.

By combining CMC’s services such as Layer 2, Layer 3, Access, Internet, Managed Remote Hands, Managed Logistics CMC is able to provide a turnkey solution for all your network and infrastructure needs.
Below are Services Offered in Countries CMC operates in:

Equipment

  • Hardware replacement or installation
  • Procurement of Cisco equipment (alternative equipment can be sourced, however this will be on a case by case basis)
  • Shipping and receiving
  • Warehousing of equipment
  • Racking and stacking equipment
  • Configuration of Cisco equipment (configuration of alternative equipment can be done with the assistance of the Customer)

Remote Hands

  • Racking and stacking equipment
  • Field services support on a call out basis
  • Moving or securing network cables
  • Network router and switch configuration and software updates
  • Server refreshes and reboots
  • Power cycling
  • Inventory management and labelling
  • Network Audits (Physical and logical)

Remote Hands & Logistics

Features

Hardware Replacement

Procurement (Cisco Equipment)

Procurement (Other)

Optional

Shipping & Receiving

Warehousing

Racking and Stacking

Configuration (Cisco)

Field Service Support

Inventory Management

Network Audits

GNOC Support

24 x 7 x 365

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