Internet Suite & IP Connectivity

Internet Suite

CMC has implemented five diverse internet products and solutions to support our Customer needs in CMC's countries of operation. The suite consists of two unmanaged and three managed products.

The unmanaged products, namely Broadband Internet & Dedicated Internet Access (DIA) are a resell of an in-country service providing basic internet connectivity at a market comparable price. The unmanaged products do not provide SLA's and are purely best effort.

The managed services namely Managed DIA, Business Internet and IPVPN are business class services with associated SLA's. These services are designed to deliver a superior performance supporting the wholesale and enterprises Customer needs.

Both unmanaged and managed services provide diverse connectivity from CMC's MPLS network and are well suited as backup, top up or primary service to a MPLS network. As a result complimenting a SD-WAN implementation, ensuring no single point of failure (SPOF) and delivering traffic distribution over diverse technologies.

1. Broadband Internet

This product is a resell of an in-country broadband service which consists of an asymmetrical last mile and contended internet service. The service is provided from the Customer premise where the provider will install their CPE device. The broadband internet service does not touch CMC's PoP/equipment and is considered an unmanaged service.

2. DIA (Dedicated Internet Access)

This product is a resell of an in-country DIA service. The last mile consists of a symmetrical last mile where the up speed is equal to the down speed and the internet breakout is uncontended i.e. 1:1. The services does not touch CMC's PoP and therefore considered as an unmanaged service. Two usable, static public IP addresses can be provided, however, this will be in country and service provider dependent.

3. Managed DIA

The Managed DIA's technical attributes are the same as the DIA's technical attributes, except with Managed DIA, CMC provides an onsite managed router and availability statistics via the CMC management portal. The availability of the service is managed via CMC's 24x7x365 NOC providing immediate break fix and reporting on outages.

4. Business Internet

This is a business class service and primarily used to connect business users to the internet. The service consists of an enterprise last mile which is an uncontended service (1:1). The medium will either be fibre, copper or wireless. The internet service is uncontended with local internet breakout. The Internet service breaks out from the CMC incountry PoP and not from the Customer premise as the case with the Broadband and DIA services. The Business Internet product is managed with SLA on availability.

SLA:
There are various SLA's offered with Business Internet which require a technical build criteria with associated credits when out of SLA. SLA's offered will be on availability only. Standard SLA's offered are, Silver, Gold and Platinum, as described in the table.

Silver SLA: (99%)
This SLA carries a 99% up time that equates to a down time of 7 hour cumulative per calendar month. Maximum credit payable if out of SLA will be governed by the Master Service Agreement (MSA).

Gold SLA: (99.2%)
This SLA carries a 99.2% up time that equates to a down time of 6 hour cumulative per calendar month. Maximum credit payable if out of SLA will be governed by the Master Service Agreement (MSA).

Platinum SLA: (99.5%)
This SLA carries a 99.5% up time that equates to a down time of 3.5 hour cumulative per calendar month. Maximum credit payable if out of SLA will be governed by the Master Service Agreement (MSA).

5. IPVPN

The IPVPN product is regarded as a Premium Internet services with SLA's on availability, packet drop, latency and jitter with associated credits. A tunnel is created across the internet, which terminates at a predefined NNI point, and subsequently handed over to the Customer. Customers can opt to either take the service into their own VPN cloud or the Internet. The IPVPN service is a physical diverse path from our MPLS core infrastructure and is well suited as a backup for MPLS or complementary to an SD-WAN implementation.

SLA:
There are various SLA's offered with IPVPN and requires technical build criteria with associated credits when out of SLA. SLA's offered will be on availability along with IP SLA statistics (i.e. Packet Drop, Latency and Jitter).

Silver SLA: (99%)
This SLA carries a 99% up time that equates to a down time of 7 hour cumulative per calendar month. Maximum credit payable if out of SLA will be governed by the Master Service Agreement (MSA).

Gold SLA: (99.2%)
This SLA carries a 99.2% up time that equates to a down time of 6 hour cumulative per calendar month. Maximum credit payable if out of SLA will be governed by the Master Service Agreement (MSA).

Platinum SLA: (99.5%)
This SLA carries a 99.5% up time that equates to a down time of 3.5 hour cumulative per calendar month. Maximum credit payable if out of SLA will be governed by the Master Service Agreement (MSA).

Local Loop Options	Broadband Internet	Dedicated Internet Access (DIA)	Business Internet	IPVPN
Fibre(1:1)		(Optional)
Microwave		(Optional)
Leased Line		(Optional)
Wireless Leased Line		(Optional)
WiMAX		(Symmetrical)
FTTB/FTTH		(Symmetrical)
xDSL		(Symmetrical)
GPON		(Symmetrical)
SLA
Bronze
Gold
Silver
Platinum
GNOC Support	8am to 5PM - (Weekdays)	8am to 5PM - (Weekdays)	24 x 7 x 365	24 x 7 x 365
NTU or CPE
CMC CPE